A Top Tier Guest Experience Starts with your Team Members: Phillip Hastings/Golden State Warriors

Join Listo (getlisto.io) for a conversation with Phillip Hastings, the fmr VP of Event Experiences for the Golden State Warriors, where we'll be discussing:

• How team dynamic cascades into the guest experience?

• What is your approach to training, motivating and retaining venue staff?

• What have been the most difficult elements to address and account for when it comes to labor and managing teams?

A proud graduate of the University of Alabama, I have spent 22 years in the sports and entertainment industry with the Orlando Magic and Golden State Warriors.

Some of Phillip's accolades include:

• Spearheaded the successful opening of two new arenas: Amway Center (2010) and Chase Center (2019).

• Honored with Sports Business Journal's Facility of the Year awards in 2012 and 2020.

• Established comprehensive Service Frameworks and Programs for Amway Center and Chase Center.

• Directed high-profile events, including 6 NBA Finals, 2 NBA All-Star Games, 2 International NBA Games (Mexico City & London), and the League of Legends World Championship Finals.

• Contributed to 3 NBA Championships, earning recognition for excellence in venue operation.

• Fueled by his commitment to building an inclusive environment, Phillip helped construct two sensory/wellness rooms at Chase Center and also partnered with organizations like Angels for Higher to add to our team and work alongside individuals with Down Syndrome.