Stadiums and Arenas

The front of house roadblock

Modernizing premium suite service beyond traditional tablet ordering

Ford Field's premium suites were equipped with tablet-based ordering systems, but guests consistently preferred direct server interaction over self-service options. Over time, this created a large disconnect between guest expectations and service delivery.

Sporadic functionality of the "call server" feature left guests without reliable access to immediate service

Limited real-time communication capabilities prevented efficient coordination between suite attendants and guests

Guest preference for human interaction conflicted with the tablet-focused ordering system, leading to underutilized technology

The Listo Solution

Revamping suite service delivery with seamless staff-guest communication

By implementing Listo across Ford Field's premium suites, Levy Restaurants aligned their service model with how guests naturally interact with staff. The platform not only enhanced direct guest-server communication but gave management real-time visibility into service performance.

Each Listo service request generates $100+ in F&B revenue, proving guests prefer and spend more with direct server interaction

Suite attendants can now handle multiple suites efficiently with instant guest communication and request management

Real-time request tracking enables managers to proactively address service delays and optimize staff deployment

American Family Fields’ back of house dilemma

Streamlining operations across concession stands and warehouse

American Family Field's back-of-house operations struggled with fragmented communication across concessions, warehouse, and support teams. With dozens of daily inventory orders and constant cross-departmental requests, their manual processes created bottlenecks that affected overall venue efficiency.

Manual order processes required warehouse staff to record requests on paper before entering them into systems, creating missed orders and delays

Concession teams struggled to efficiently connect with support departments like IT and maintenance, leading to extended resolution times

Limited real-time visibility into request status left managers unable to optimize staff deployment

The efficiency upgrade

Driving interdepartmental coordination through digital transformation

By implementing Listo's tap-and-go request system across American Family Field's facilities, teams gained instant access to support services and inventory management. The platform eliminated manual processes while providing real-time visibility into all service requests.

Simple QR code scanning system enables concession staff to instantly submit requests to any department without leaving their station

Warehouse team can now efficiently process and track high volumes of inventory orders through a streamlined digital workflow

Automated task routing ensures requests go directly to the right team member, eliminating communication bottlenecks

Use Cases

Deliver the right people to the right part of your venue, every time

Listo seamlessly connects every department in your venue, creating a coordinated service experience for all of your premium fans.

Premium & Suite Services

Staff receive instant notifications for food, beverage, and assistance requests, while managers track service metrics in real-time to maintain elite service standards.

Venue Operations & Security

Coordinate cross-department responses efficiently, from maintenance requests to security needs. Teams can instantly communicate, track task completion, and document incidents while maintaining complete operational visibility.

Food & Beverage Service

Streamline service across concessions, in-seat delivery, and VIP areas. Orders are automatically routed to the right preparation and service teams, while real-time dashboards help managers optimize staffing and inventory.

Resources