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Hotels

Intelligent staff coordination for modern hospitality

See how Listo is helping hotels transform guest service delivery while optimizing operational efficiency.
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Used by the world’s leading companies

Listo in action

Eliminating wait times and service complaints at Pechanga Resort & Casino

By unifying every touchpoint of service delivery, Listo helped Pechanga Resort & Casino deliver a premium experience to their cabana and daybed guests - setting new standards for both guest satisfaction and operational excellence.
7000+
Guest requests
5 min
Average response time
Pechanga’s tech gap

Delivering high-quality cabana service with outdated infrastructure

Pechanga’s cabana guests expect seamless, on-demand service that provides both privacy and instant access to staff. But the underlying service infrastructure created significant challenges for Pechanga’s poolside staff, which impacted both guest satisfaction and operational efficiency:
Balancing attentive service without annoyance became a constant staff challenge
Guests were facing delays and disruption when requesting basic services
Limited visibility made it impossible to optimize service delivery across staff
The Listo solution

Modernizing service delivery across dozens of luxury cabanas and daybeds

Through our unified Listo platform, Pechanga transformed Pechanga’s poolside service delivery while maximizing operational efficiency. By implementing Listo across their 30+ luxury cabanas and daybeds at The Cove:
Guests request service instantly through tablets or QR codes, ensuring privacy while maintaining constant access to staff
Service requests are automatically routed to the right team members, eliminating delays and coordination challenges
Real-time dashboards give managers complete visibility into service delivery and staff performance across

Deliver a new type of guest experience through streamlined venue operations

Strengthen staff coordination, task management, and fan satisfaction through one unified platform.
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The solution has become a staple in almost all of our venues, providing our attendees with quick and easy access to service directly from their seats. What sets them apart, however, is their exceptional customer service. From the initial setup process to ongoing support, their team has been there every step of the way to ensure our success.
Paige Vicari
Director of Premium Services and Special Projects at Live Nation Entertainment
It was an absolute pleasure to work with the Listo team throughout the entire process of adopting their platform in our suites. They were incredibly communicative, accommodating, and proactive in addressing the challenges we faced during adoption. They remain open to feedback and are actively developing new features to meet our evolving needs.
Andrey Tolmachyov
Director of Suites at Sofi Stadium
We have had such a great experience working closely with the Listo team...The product itself works really well with our team and is super easy to use. We use it as a tool for our guests to contact our attendants, supervisors and leave feedback.
Kelsey Wright
GM of Suites at Ford Field
Listo was implemented during our all star break but wish we had started at the beginning of season. Our total down time for the season was 10-15 hours for an 86 game season. The ability to direct report, know who is working on the current issues and have account ability are but 3 of the many reasons I highly recommend Listo.
Arthur Poyer
IT Lead at American Family Field
The Listo team is amazing. They are very accommodating and willing to answer any questions that may arise. They also are open to feedback which would assist in any operational needs.
Samantha Tu
Premium Suites Manager at Levi's Stadium
The solution has become a staple in almost all of our venues, providing our attendees with quick and easy access to service directly from their seats. What sets them apart, however, is their exceptional customer service. From the initial setup process to ongoing support, their team has been there every step of the way to ensure our success.
Paige Vicari
Director of Premium Services and Special Projects at Live Nation Entertainment
It was an absolute pleasure to work with the Listo team throughout the entire process of adopting their platform in our suites. They were incredibly communicative, accommodating, and proactive in addressing the challenges we faced during adoption. They remain open to feedback and are actively developing new features to meet our evolving needs.
Andrey Tolmachyov
Director of Suites at Sofi Stadium
We have had such a great experience working closely with the Listo team...The product itself works really well with our team and is super easy to use. We use it as a tool for our guests to contact our attendants, supervisors and leave feedback.
Kelsey Wright
GM of Suites at Ford Field
Listo was implemented during our all star break but wish we had started at the beginning of season. Our total down time for the season was 10-15 hours for an 86 game season. The ability to direct report, know who is working on the current issues and have account ability are but 3 of the many reasons I highly recommend Listo.
Arthur Poyer
IT Lead at American Family Field
The Listo team is amazing. They are very accommodating and willing to answer any questions that may arise. They also are open to feedback which would assist in any operational needs.
Samantha Tu
Premium Suites Manager at Levi's Stadium
Use Cases

Unified operations for every part of your hotel

Listo seamlessly connects every department in your hotel, creating a unified service experience. Whether it's room service, concierge, or dining operations, your teams have the tools they need to excel.

Room Service & Housekeeping

Guests request room service or housekeeping through Listo's intuitive interface. Staff receive automatic notifications when rooms are ready for cleaning.

Lobby & Concierge Services

Front desk staff leverage Listo to coordinate guest requests with various departments, from luggage assistance to valet services. Concierge teams can track and fulfill guest inquiries efficiently while maintaining service standards.

Restaurant & Bar Operations

Coordinate service across your entire dining operation in real-time. From kitchen coordination to table maintenance, every request is instantly routed to the right team member.
Get rid of old tech

Turn operational friction into guest satisfaction

Our intelligent platform connects your entire organization through real-time communication and task management, making it easier to provide the world-class customer experiences that your team strives for.

Real-time communication

Enable seamless staff-to-staff communication with one-touch service requests and real-time status updates.

Smart task assignment

Streamline staff coordination with click-and-go task management and automated notifications to connected smart devices.

Full operational intelligence

Track service delivery and staff performance in real-time across all departments and locations.
Resources

See Listo in action

The playbook on delivering better service operations for better guest experiences.
Case Studies

Ford Field Detroit Lions Stadium

Learn how Kallpod and Listo managed to help Ford Field Detroit Lions Stadium meet and exceed guest and client expectations by ten fold!
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Blogs

Our thoughts on the future of venue management
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Press

Our products and tools featured in the press
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The building blocks of better guest experiences

Get insights on optimizing venue operations, enhancing premium guest experiences, and maximizing staff efficiency.
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