Pechanga’s tech gap
Delivering high-quality cabana service with outdated infrastructure
Pechanga’s cabana guests expect seamless, on-demand service that provides both privacy and instant access to staff. But the underlying service infrastructure created significant challenges for Pechanga’s poolside staff, which impacted both guest satisfaction and operational efficiency:

Balancing attentive service without annoyance became a constant staff challenge

Guests were facing delays and disruption when requesting basic services

Limited visibility made it impossible to optimize service delivery across staff