Striving for Excellence: A Michelin-Inspired Approach to Guest Services feat. Andrey Tolmachyov/Legends at Sofi Stadium

Join Listo (getlisto.io) for a conversation with Andrey Tolmachyov, the Director of Suites for Legends Hospitality at Sofi Stadium, where we'll be discussing:

• Power of Details: Consider every aspect of the guest experience, from arrival to departure. No detail is too small or insignificant, as even the slightest enhancement can elevate the overall experience.

• Every Interaction Matters: How to treat every moment as an opportunity to leave a lasting impression, keeping an “on stage” mentality, and delivering consistent service excellence.

• Driving Revenue Through Service: How exceptional service can directly lead to increased revenue by enhancing guest satisfaction and fostering loyalty.

With over a decade spent in luxury dining and hospitality, Andrey Tolmachyov honed his craft at world-renowned venues like Eleven Madison Park, Maude, and Waldorf Astoria hotel in Beverly Hills. Now, as the Director of Suites at SoFi Stadium with Legends, he focuses on enhancing food and beverage operations and creating exceptional experiences for guests. This year, Andrey reworked the suite experience at SoFi, assisted with operations at Denver's Ball Arena during the Avalanche vs. Nuggets playoff runs, and helped open three new field clubs at Rogers Centre in Toronto.

During his tenure in hospitality, Andrey's accolades include:

• He was a member of the Eleven Madison Park team when it achieved the title of No. 1 Restaurant in the World from San Pellegrino, and led the wine program at Maude when it achieved the restaurant’s first Michelin star and a “Best of Award of Excellence” from Wine Spectator.

• He oversaw beverage operations at Waldorf Astoria Beverly Hills while retaining Forbes' 5-star property rating.

• Andrey has been featured in publications like Los Angeles Magazine and Time Out.