American Family Field, home of the MLB’s Milwaukee Brewers, operates as one of the largest food and beverage service providers in the city, serving nearly 40,000 fans per game. Before implementing Listo, they struggled with inefficient communication and outdated manual processes which resulted to 40-50 hours of operational downtime per season, revenue loss, and diminished productivity across multiple departments. Listo transformed American Family Field’s operations by introducing a digital communication platform that streamlined service requests across departments and the result was faster response times, improved accountability, and a drastic reduction in downtime—ensuring smoother operations and a better fan experience!
"The best feedback we've heard in the first 24 hours, was the warehouse manager who sat in the warehouse at the end of the first event said 'I never sat here with so little stress on a game day'. He was able to track, to take in requests from the stands just like we normally would, but they came down in an organized, and a very clear manner honestly the engagement and the adoption was pretty instantaneous. Once they saw this is actually going to make their lives a little bit easier, the buy-in was just about instant.”
-Chris Zwaska, Senior Director, IT BRM
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