Summary
Great Wolf Lodge Niagara is a premier family destination, known for its indoor water parks and all-inclusive resort experiences. With 24 private cabanas—13 indoors and 11 outdoors—the resort aims to offer guests a luxurious and seamless poolside experience. Before implementing Listo, Great Wolf Lodge relied on a manual flag system for cabana service requests where guests would raise a flag to indicate they needed assistance, but in an 80,000-square-foot water park, these requests were often missed. This led to frequent guest complaints about long wait times and inconsistent service. Listo transformed the cabana service by introducing a QR code-based request system that allows guests to instantly summon service from their mobile devices. With a branded QR code placed in each cabana, guests could request towels, food and beverage service, or the bill with just a scan.
"We have a 4.6 rating of five for satisfaction. We have a great response time, anywhere between a minute and two minutes. This system, Listo, really did just kinda clean up all of our deficiencies with our cabana service."
– Eric Van Bussel, Director of Food & Beverage, Great Wolf Lodge Niagara
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